This guide provides detailed information about the Agents’ features available in Sangoma CX. It covers logging in to the system, joining a Queue, choosing an extension, and using the Agent Panel to answer, decline, transfer, and place calls. It also covers tagging call issues to calls, tagging call reasons to calls, viewing call details, creating contacts, and changing settings.
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| name | Sangoma_CX_Agent_User_Guide_v7.5 |
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| name | Sangoma_CX_Agent_User_Guide_v7.5 (Formerly Sangoma Contact Center) - kb_1755_kb1755[1].pdf |
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