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  • For systems running a 24-hour operation, the following apply:

    • Agent Panel timeline resets at midnight for the next day of operation based on the location's timezone.

    • System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.

PDF
nameSangoma+CX+Supervisor+and+Administrator+User+Guide+v7.5 (Formerly Sangoma Contact Center) - +-+kb_1756[1].pdf

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nameSangoma+CX+Supervisor+and+Administrator+User+Guide+v7.5 (Formerly Sangoma Contact Center) - +-+kb_1756[1].pdf

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Drupal URL:

https://knowledge.star2star.com//kb/1756

Source Document URL:

https://docs.google.com/document/d/1M7C_8P_ku1n4lyphdk2sm0-r-Tv1alNLiZ6WT9uUyig/edit?usp=sharing

Salesforce KB URL:

N/A