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Telnet access can be used for additional diagnostics such as layer 3 and layer 4 call tracing. The username for telnet access is admin and the password is password (before 10.5.3 username is excel and the password is excel2004). You use the IMG 1010 - Telnet Client pane to enable/disable access or to verify the telnet status.
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Call Statistics logs are automatically enabled on the IMG to provide our technical support personnel with information used to identify the operational status of the system. A separate log file is generated for each protocol on each node. Logs are generated every 15 minutes and backed up using the Backup File Manager.
See IMG 1010 - Call Statistics for more information.
Remote Desktop
To allow remote access to your GCEMS Server for Sangoma Technical Support, see IMG 1010 - Configuring Remote Desktop .