...
Right-click Routing Configuration and select New Cause Code Tables.
Right-click on the Cause Code Tables object and select New Cause Code Table. A Cause Code Table Pane will appear.
Enter a Name for the table.
The ID is automatically populated with the next available table number.
The Routing Criteria Order field is automatically populated with Cause Code.
For more information see IMG 1010 - Route Table/Cause Code Table/Service Route Table.
Adding Entries to a Cause Code Mapping Table:
...
Right-click the Cause Code Table just created and select Add Entry. The Cause Code Entry pane appears.
The ID field is automatically populated.
The Route Criteria Type field is automatically populated with Cause Code.
Click in the Criteria Values field, select a Cause Code from drop down menu. (Incoming Cause Code to match).
Click in the Route Action Type field, select Cause Code from drop down menu.
Click in the Outgoing Cause Code field, select a Cause Code if needed. (Outgoing Cause Code to send).
For more information see IMG 1010 - Route Table/Cause Code Table/Service Route Table.
Assign Cause Code Table to Channel Group:
...
To create channel group right click on Routing Configuration and select New Channel Groups
Right Click on Channel Groups just created and select New Channel Group.
In the Channel Group pane click in the Incoming Treatment Field and select Release w/Cause from drop down menu.
In the Cause Code Mapping Table field, select from drop down menu the Cause Code Table created earlier.
In the Outgoing Treatment field, select from drop down menu Release w/Cause.