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The Service Route Table Entry page is used to configure a single entry for routing a call to a treatment or announcement. The Service Route Table Element object is created under the Service Route Tables object. To create the Service Route Table Element object, right click on the Service Route Tables object and select New Service Route Element. The Service Route Table Element will allow a user to configure rules and criteria on routing a call to a treatment. As displayed in the screen capture below, multiple route elements can be created under the Service Route Tables object. The IMG 2020 looks at the Service Route Elements within the Service Route Table and selects the element that meets its criteria. Refer to the Digit Matching topic for information on how the IMG 2020 selects the elements. See information below which explains the different features for each of the fields within the Service Route Table Element object.
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Related Topics and Dependencies
Field Descriptions
ID
The Entry ID is automatically populated with the next available ID number. To modify, click in the Entry ID field and select from drop down menu. ID's range from 1 to 5000
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Click in the Router String field and enter the string of digits the IMG 2020 will match on. The Router String field becomes available when the Routing Criteria Type is either set to either Dialed Number or Originating Number. The valid characters are 0-f, X, and &. Refer to the Digit Matching and IMG 1010 - Digit Translation Examples topics for more information on the digits supported. The Router String field supports a maximum of 32 digits.
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