How to download a PSTR

When a P-Series phone encounters a problem or issue that requires the help of our Engineering group, we will likely need to pull the PTSR from the phone. The PTSR (Phone Tech Support Report) is a binary file stored on Sangoma phones that can provide vital information regarding the configuration of the phone, logs and current status. 

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You can retrieve a PTSR from your D or P phone using a browser and the following URL: http://<ip_address_of_phone>/cgi-bin/ptsr

For example: http://10.1.100.59/cgi-bin/ptsr

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