Route List

A Route list is a list of channel groups that the router in the IMG 2020 can select from to route a call. The goal of the route list is to route calls in the most efficient and cost-effective manner possible. The Route List object is created under the Route Lists object. To create the Route List object, right click on the Route Lists object and select New Route List. Once the Route List object has been created, a list of pre-configured channel groups to route to are configured under it. Each Route List allows the user the ability to add up to 20 channel groups under it. The channel groups that are assigned to a route list provide alternate routes to a call destination. If the channels in one channel group are unavailable, the router will attempt to select a channel from the remaining channel groups within the list. Based on the hunting option configured in the Route List, the router in the IMG 2020 searches the channel groups in the list and selects an individual channel. Refer to the information below.

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