Route List Percentage Based Routing

Within a Routing List are multiple channel groups. As a call comes in to the IMG 2020, the Route List uses the selection in the Hunting Options field to determine the order in which each Channel Group is selected. The selections are Sequential, Round Robin, LRU (Least Recently Used), and Percentage Based option. When the percentage based option is selected each channel group within the Routing List can be assigned a percentage. With the feature Percent Based Routing, the calls are allocated based on what percentage the Channel Group is given. For example: Channel Group A is given a percentage of 50%, Channel Group B is given a percentage of 50%. With this example, half the calls will be allocated to Channel Group A and half will be allocated to Channel Group B. See below for more information.

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