Announcements - Pre-Call - Destination Number
Pre-Call Announcements enable the IMG 2020 to play a treatment back to an originating number before outbound routing takes place. Informing a caller of any additional charges before proceeding with the call would be one form of Pre-Call announcement. After the pre-call announcement, the call proceeds as normal to the outbound side. If this feature is used, translation table re-run is not performed.
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Right click on Routing Configuration object and select New Routing Tables. The Routing Tables object is a parent or container object and no configuration is needed here. Refer to the Routing Tables topic for more information on this object.
Right click on the Routing Tables object and select New Route Table. Enter a name in the Name field that describes the Route Table being configured. In this example the Name given is RouteTable1_PreCall. Refer to the Route Table topic for more information on configuring the individual fields in this object.
Right click on the Route Table just created and select New Route Table Element. Since Routing will be determined on the first three digits in the incoming string, the Router String will be 555&.
In the Route Action Type field select Channel Group from drop down menu.
In the Outgoing Channel Group field just below, select the outgoing channel group configured earlier. This is the channel group that the call will route to after the announcement has been played. Refer to screen capture below.
Refer to the Route Table Element topic for more information on configuring this object.
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