Routing Overview
The IMG 2020 router is a robust routing engine that selects an outgoing channel for an incoming call based on a set of user-defined routing criteria. It can perform pre and post routing translation and handle various call processing functions such as rerouting an incoming call to a different channel group or overriding cause code treatments. The information below is a high level document giving an overview of the routing process and any routing features supported on the IMG 2020.
Routing Process Diagram
Routing Criteria
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