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System Requirements

Before you begin the installation process, please refer to the Release Notes to ensure compatibility with third party software and hardware. 
 

Installing The Software

The NetBorder Call Analyzer software installer is available by contacting our Sales department (sales@sangoma.com)

1. To begin the installation,double-click the following executable file:
   SangomaNetBorderPlatform.2.X.X.Setup.exe

2. Carefully read the licensing terms for the software. If you agree to the terms, click I Agree
   

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   If you click Cancel, the installation will abort. The Netborder Call Analyzer software will not be installed.

3. Set the home directory for the installation

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The required directories, subdirectories and files are installed on your system.

Directories and files installed by software

There are a list of the directories, subdirectories and files copied to the system during the installation process.  Click below for details:

-> Directories and Files Installed by Software

-> CPA-stats.csv file

The License File

The NetBorder Call Analyzer default license provides customers with the ability to perform one analysis at a time. Attempts to place simultaneous calls will be rejected with a 603 Decline SIP response

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Look for the Physical Address item. For example, it should look something like this:
-> 90-E6-BA-88-1D-AA    

Installing The License 

Upon filling the online form, you will be able to download your new license files in a .zip file:

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   3. StarttheSangomaNetBorderCallAnalyzerservice 

Uninstalling The Software

Launch the uninstaller from the StartMenu:
selectPrograms> Sangoma NetBorder Platform 2.0 > Uninstall . 

The following window appears: 

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You can also remove the software using the Add/Remove Program Manager found in the Control Panel. Alternatively, you can run the following command from a Windows command line: [ NETBORDER_INSTALLDIR ]\uninst.exe (where [ NETBORDER_INSTALLDIR ] is the root folder of the installation). 

Validating The Installation

Once you have installed the NetBorder Call Analyzer software, you should validate the successful installation by starting the application.  Note that two services/processes makes up NetBorder Call Analyzer:

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Process name: netborder-call-analyzer-engine 

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To start all the services required to run the NetBorder Call Analyzer on Windows, you only need to start the Sangoma NetBorder Call Analyzer service. 
 

Starting The Service

1. Open the Services list, as follows:

   1. Right-click My Computer, and click Manage.
      
      If you don’t have a My Computer icon on your desktop, click the Start button and look for My Computer listed on the right side of the Start Menu
      Alternatively, you can access the Services list from the Control Panel: double-click Administrative Tools and then double-click Services

   2. In the left pane, select “Services” under the “Services and Applications” folder
      

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      1. In the Services list, right-click “Sangoma NetBorder CallAnalyzer” and select Start from the context menu.

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The Sangoma NetBorder Call Analyzer and related services will start

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You are now ready to place a call through your IP network.  Please Proceed to Getting Started