How to request a RMA for Warranty Products
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Click Submit a Ticket in the upper left.
If you do not see the Submit a Ticket link, you are not logged in, and will need to log in at the left side of the screen. Your login credentials are the same as what you use for the Portal.Selecting the department.
There is a major Product Category, such as FreePBX, PBXact, Vega Gateways, SBCs and so on. In each major Product Category there are 3 common options for each.
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Log into http://support.sangoma.com
Click on My Tickets
Click on the title of the ticket (large blue text).
Replying to your Ticket
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Navigate to your ticket as described above.
Click the Add Reply button.
Enter your message and click the Send button.
