Session Border Controllers (SBC)

Support Service

• Gold and Platinum Support are available on All the variants of SBC products. 

• Customers looking for Support must have a Sangoma Portal Account (https://portal.sangoma.com/)

• Customers must have a valid and active Support Plan/Contract purchased, if no Support Maintenance purchased please visit the Sangoma Store in the Portal.

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• Product Registration is required to associate the Session Border Controller product and Support Contract with your Support Portal account.  The Serial Number of all SBC Variants can be found on a sticker located at the side or rear of the appliance.  For Vega Enterprise VM SBC, the Serial Number is the License Key provided upon purchase. If the SBC you are trying to open a support ticket for is not shown in your portal account you will need to make a product claim to have it show up as outlined here How to Co-Own a product that is not linked to your account

Support Coverage

• All the Sangoma SBC variants are supported, the hardware appliance and the SBC software application.

  • Vega SMB SBC

  • Vega Enterprise SBC

  • Vega Enterprise VM SBC

  • Vega Enterprise VM/Hybrid SBC

  • NetBorder Carrier SBC

  • Multi-Service Business Gateway

• Sangoma Support Service will support all of the Sangoma specific applications and hardware components in the SBC product.

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