Overview

While on a call you can transfer the call to another number or extension. There are 2 methods to transfer a call.

Attended Transfer - An Attended transfer allows you to validate that the person receiving the transfer is available and willing to take the call before completing the transfer.
Blind Transfer - A Blind transfer is when you transfer the caller without first validating or speaking to the person receiving the transferred call.

To transfer a call follow one of the procedures below.

Table of Contents

Attended Transfer

Pause the call that you are on by clicking the Pause icon on the Call card.
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Enter the transfer to number via the dial pad and click the Call icon or search and select a contact’s phone number or extension.
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The new call will appear below the original call.

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the Hangup icon

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Click the Transfer icon on the Call Card to transfer the call to another number.
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Enter the transfer to number via the Dial Pad and click the Transfer Call icon in the Dial Pad or search and select a Contact.
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toc

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Click here ( https://sangoma.atlassian.net/wiki/spaces/PMGMT/overview ) to locate this Product Manager.
Source Document URL:	https://docs.google.com/document/d/1oQH7L5Un5BL2y-ZGRNRkd6uygSl2d6JQTPVW7iWdMZo/edit
Original KB URL:	https://knowledge.star2star.com/kb/3334
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