This article describes how to add a queue to the Sangoma CX platform. As all calls are routed via Incoming Call Routing in the Business Voice platforms, the first step is to build the required queue in the Business Voice portal. Once the queue is created in the portal, the Destination/Queue will display the Destination ID (DID) that is required for entry into the Sangoma CX. Follow the steps below to complete the process.
Note: This technical note does not detail how to route a call from a DID to a Destination Queue in the portal using the Incoming Call Routing / Scheduler or Auto atendants. For that please review the Business Voice Portal documentation.
Obtaining the Destination ID # in the Business Voice Portal
...
...
...
...
Linking the queue from the Business Voice Portal to Sangoma CX.
...
After logging in, go to System > DID Ranges.
...
...
...
Continue configuring the queue as desired.
| Page Properties | ||||||
|---|---|---|---|---|---|---|
| ||||||
|