Introduction

CDRPro CDR Pro is a commercial module designed to enhance the user experience by providing a simplified presentation of Call Detail Records (CDRs). With CDRProCDR Pro, users and administrators can easily access a quick overview of their CDRs within a specific time frame.

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1. Predefined Report Sets:  Users can choose from a variety of predefined report sets, such as "all calls," "inbound," "outbound," "internal," "answered," "missed," "DID summary," "Ring group," and "Queues." This allows for quick and easy access to specific call details.

2. Flexible Date Selection:  CDRPro CDR Pro provides the flexibility to select predefined periods or define a custom date and time range to generate the desired report. This empowers users to focus on specific timeframes relevant to their analysis.

3. Graphical and Tabular Views: Users have the option to view the generated reports in both graphical and tabular formats. This feature enables a visual representation of call data trends or a comprehensive tabular overview for in-depth analysis.

4. Export Options: CDRPro CDR Pro enables users to export the reports in various formats, including CSV, Excel, PDF, or JSON. User can even export the graphical view in pdf format. This flexibility ensures compatibility with different software applications and simplifies data sharing and further analysis.

5. Report Scheduling: CDRPro CDR Pro also offers the convenience of automated report scheduling. Users can choose from a range of predefined flexible options for scheduling reports, or they can define their own custom date and time range frequency. This feature ensures regular and timely access to the desired call detail reports.

Overall, CDRPro CDR Pro revolutionizes the way users interact with CDRs, providing a user-friendly interface, customizable options, and streamlined access to vital call data.

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Syncing existing CDR data to CDR Pro compatible format 

The primary challenge with the existing Call Detail Records (CDRs) lies in the difficulty of quickly comprehending the details of a call. The current CDRs display all the possible legs of a call, making it practically impossible to correlate them with the actual number of calls.

CDRPro addresses this issue by unifying all the legs of a call and presenting a concise summary that allows users to swiftly grasp the overall information of each call. To achieve this, CDRPro manages its own database table that captures a single, unified entry for each call instead of multiple legs.

To synchronize the data and ensure up-to-date information, users can manually execute the following command. It is important to note that the default synchronization process only considers the last six months of data. 

This is just one time step to populate the CDRPro data from your existing CDR table , once the module is installed/running , it will keep updating required data to own db tables so no need to do sync again.

fwconsole cdrpro --sync 

How to install 

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How to Install the Module

To utilize the CDR Pro commercial module, a valid commercial module license is required for its proper functioning.

There are two methods available to install this module: through the module admin section or via the PBX Command Line Interface (CLI).

1. Installation via Module Admin Section:

   The PBX Module Admin section in PBX provides a user - friendly interface GUI for managing and installing modules. To install "cdrpro" CDR Pro using this method, follow these steps:a.

   1. Log in to your PBX administration panel.

    
   b. Navigate

   1. Browse to the "Admin" menu and select "

   Module Admin.

   1. Updates" 

   
   c.

   2. Click the “Check Online” button

   3. In the Module Admin section, locate and select the

   "cdrpro"

   1. CDR Pro module from the available modules list.

   d.

   1. Click on the "Download and Install" or "Purchase and Install" button, depending on whether you have already acquired a license for the module or need to purchase one.

   e.

   1. Follow the on-screen prompts to complete the installation process. Once installed, the

   "cdrpro"

   1. CDR Pro module will be

   ready to use

   1. installed.
      

2. Installation via PBX CLI:

   The PBX Command Line Interface (CLI) allows for advanced management of the PBX system. To install "cdrpro" CDR Pro using the CLI, follow these steps:a.

   1. Access the command line interface of your PBX system, either through SSH or directly.

   b.

   1. Execute the command fwconsole ma

   install

   1. downloadinstall cdrpro.

   This command will initiate

   2. Wait for the installation

   of the "cdrpro" module.
   c. If you have already obtained a license for the module, you may be prompted to enter the license key during the installation process.
   d. Wait for the installation to complete, and the "cdrpro" module will be installed and ready to use.

By following either of these installation methods, you can set up the "cdrpro" commercial module in your PBX system and take advantage of its advanced features for managing and analyzing call detail records.

1. 1. to complete, and the CDR Pro module will be installed.

Syncing existing CDR data to CDR Pro compatible format 

The primary challenge with the existing Call Detail Records (CDRs) lies in the difficulty of quickly comprehending the details of a call. The current CDRs display all the possible legs of a call, making it practically impossible to correlate them with the actual number of calls.

CDR Pro addresses this issue by unifying all the legs of a call and presenting a concise summary that allows users to swiftly grasp the overall information of each call. To achieve this, CDR Pro manages its own database table that captures a single, unified entry for each call instead of multiple legs.

To synchronize the data and ensure up-to-date information, users can manually execute the following command. It is important to note that the default synchronization process only considers the last six months of data. 

This is just one time step to populate the CDR Pro data from your existing CDR table , once the module is installed/running , it will keep updating required data to own database tables so no need to do sync again.

fwconsole cdrpro --sync

GUI access for this module

After successfully installing or and activating the CDRPro CDR Pro commercial module, it will become an integral part of the " Reporting " section within your PBX system.

Once installed, users will notice two options related to CDRProCDR Pro:

1. CDR Pro:

   The "CDR Pro" option provides access to the main functionality of the CDRPro CDR Pro module. By selecting this option, users can navigate to a dedicated interface where they can view and analyze call detail records in a simplified and user-friendly manner. CDRPro CDR Pro presents comprehensive summaries of calls, allowing users to quickly gain insights into call patterns and trends.
   

2. CDR Report Scheduler:

   The "CDR Report Scheduler" option enables users to schedule automated generation and delivery of CDR reports. This feature offers a range of flexible scheduling options, including predefined frequencies (such as daily, weekly, monthly) as well as the ability to define custom date and time ranges. By leveraging this functionality, users can ensure that they receive regular and timely CDR reports without manual intervention.

By incorporating the CDRPro CDR Pro commercial module into the Reporting section, FreePBX users can effortlessly access its powerful features for analyzing call detail records, generating insightful reports, and automating report scheduling. This integration enhances the overall reporting capabilities of the system, enabling users to make data-driven decisions and gain valuable insights into their call activities.

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How to view

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Reports

By default, the landing page of CDRPro CDR Pro will display the "All Calls" graphical report, presenting the call details from the last 1 month. This provides users administrators with a quick overview of their overall call activity within the recent timeframe.

CDRPro CDR Pro offers a range of pre-defined reporting templates, allowing users to access specific sets of reports tailored to different aspects of call data analysis. These pre-defined reporting templates include:

1. All Calls : This template focuses on providing detailed information about all the calls performed by the system.

2. Inbound Calls: This template focuses on providing detailed information about incoming calls received by the system.

3. Outbound Calls: This template concentrates on displaying comprehensive data related to outgoing calls made from the system.

4. Internal Calls: This template emphasizes internal call activity within the system, enabling users to analyze communication within the organization.

5. Answered Calls: This template specifically highlights calls that were successfully answered by the intended recipients.

6. Missed Calls: This template focuses on displaying calls that were not answered or missed by the intended recipients.

7. DID Summary: This template provides a summarized overview of calls based on the Direct Inward Dialing (DID) numbers used in the system.

8. Ring Group: This template presents a consolidated report of calls received by specific ring groups configured within the system.

9. Queues: This template focuses on call data related to queues, allowing users to analyze performance and activity within queue configurations.

10. Extension Details: This template focuses on call data related to the extensions.

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We can choose the "Type of report" , Period and then click on "Generate" to view the report. 

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Tabular view vs Graphical view

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Tabular view of CDR Reporting 

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Call Recordings

Action column provides the Call Recording play and download option for that particular call. 

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Detailed Call Information

Media Experience Score (MES)

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Channel Event Logging (CEL)

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Example below first screenshot shows RINGGROUP call flow and second one shows QUEUE call details.

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Exporting the CDR Reports Reports

Exporting graphical view (PDF) 

Option next to the generate button will export the shown charts/graphs summary into the PDF report.

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Exporting tabular view ( CSV, JSON, PDF, EXCEL)

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Scheduling

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reports

Users have two options to configure the scheduling of CDR reports within the CDRPro CDR Pro module:

1. Using the "Schedule" Option: Next to the report generation section, users can find the "Schedule" option. By selecting this option, the system will automatically pre-fill the selected report type and period field in the scheduling configuration. Users can then proceed to customize the other scheduling parameters according to their requirements. This option offers a convenient and streamlined approach to schedule reports based on the selected report type and period.
   

2. Utilizing the Right Navigator: Another option available to users is to navigate to the "View Scheduled Report" section using the right navigator. By accessing this section, users can configure and manage scheduled reports. They can define the report type, period, and other scheduling parameters from scratch, providing greater flexibility in tailoring the report schedule to their specific needs. This option is ideal for users who prefer a more comprehensive and manual approach to scheduling CDR reports.

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By leveraging the Report Scheduler and Email Settings, users can automate the generation and delivery of CDR reports while tailoring the email format to their specific requirements. These features enhance the usability and flexibility of the CDRPro module, providing a seamless and customizable experience for managing and accessing CDR data.

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Email Template settings - 

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Creating the scheduler scheduler

To create a scheduler within the CDRPro CDR Pro module, users can configure the following options:

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By configuring these options, users can create schedulers within the CDRPro CDR Pro module that generate CDR reports according to the specified parameters. These schedulers automate the report generation process and provide users with timely and relevant call data insights.

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Schedule option next to report generate generate: 

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CDRPro CDR Pro Widget for the UCP (User control panel)

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