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All Fonality systems come installed by default with incredibly robust reporting tools. If you are interested in all of the call records for your system, click cdr reports. If you are specifically interested in information about your queues, click acd reports.
More information:
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Can I get a report of DND duration per agent?
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Create Meaningful Reports - Tips & Tricks
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How do I download CDR reports to my computer from the PBX for archival purposes?
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How do I save a report as a PDF?
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View a report on Agent Login/Logout
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