Page Comparison

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Fonality Connect comes with a wide variety of options that you can mix and match to create a virtually unlimited number of Auto Attendants.

You can read the full the full list of options online options online via our Knowledge Base:
http://help.fonality.com/AutoAnswer/Call _ Sequence _ Options _ Defined

All of the links included in this guide can be accessed in a similar fashion.  Start at the main http://help.fonality.com page and click the category indicated in the link to access additional help documents.

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1. Click AutoAnswer --> scheduler

2. Under the 'Add New Schedule' heading, type a Name for your schedule

3. Type in a Description for your schedule.  Typically the schedule's Name is less specific than the description, but these two fields can be the same if you wish

4. Choose from among the following two types:

   1. Weekday - schedules where the hours of operation is the same over a period of days.  This is the most common scheduling type.  Monday - Friday work hours schedules are commonly used.

   2. Calendar - schedules where the hours specified apply only for a specific day or number of days.  These schedules are commonly used for Holidays and infrequent events such as a Company Event.  A typical Calendar schedule looks like this:  December 23 - December 26, 5 pm to 8 am.  This schedule would apply from December 23rd at 5 pm (the end of the work day) until December 26th at 8 am (the start of the work day after Christmas).  During this period of time, many companies play a Holiday greeting and indicate that the office is closed.

5. The next section changes depending on the schedule Type.  

   1. If you choose Weekday, you will choose a Day Range.  The schedule will apply during the hours specified in the next box during each day in the range. 

   2. If you choose Calendar, you will choose a Start Time and End Time.  The schedule will apply from the hour specified on the first date in the range, and the schedule will end on the hour specified on the last date in the range.

6. If you chose Weekday, you will see Time Range per Day.  This section is fairly straight-forward.  If you want a Monday - Friday 8 am to 5 pm schedule (a typical work week), then you would choose 8 am in the first section and 5 pm in the next.

Example: 

Add your schedule to a menu

1. Open your Main menu or any sub-menu (AutoAnswer --> edit call menu for Main or AutoAnswer --> submenu for any other menu)

2. In the bottom left-hand corner under Add New Step, select the number of the step BEFORE where you wish to insert the schedule

3. Select Go to extension/submenu by schedule from the drop-down list of steps

4. Click Apply All Changes

5. Once the page reloads, your step is added.  From the two drop-downs listed, first select the submenu or extension where the call should be routed and then select the schedule that you just created (by name)

6. Click Apply All Changes again

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You can upload music files in mp3 format to use as hold music on your Fonality Connect system! 
For more information about Musicabout Music-on-Hold please Hold please review the following article:
http://help.fonality.com/AutoAnswer/Music - on -holdHold

User Panel

Every member of your organization has access to their own User Panel.  You can login to http://cp.fonality.com using the Web Username and Web Password (configured within the Extension configuration page - the same area where you setup your voicemail PIN code).  Web Usernames and Passwords are created automatically when your extensions were provisioned by Fonality.  You will receive a list of these web usernames and passwords with your order.