Outgoing Calls

The Outgoing Calls tools let you handle all aspects of outgoing calls. It is comprised of three tabs: Outgoing Call Rules; Caller ID Rules; and Call Diagnostics. All rules are displayed in a table on the Outgoing Call Rules page. Clicking the Create Outgoing Call Rule button displays the Outgoing Call Rule page.

...

Outgoing Call Rules Tab

An outgoing call rule is a dialing pattern and associated routing information. For example, the International outgoing call rule is triggered when a user dials “9011” followed by 7 to 13 digits. Such calls are sent to the selected route (such as a VOIP provider or a Channel Group).
You can create multiple call rules that match the same pattern. In this case, if there is a pattern match, the rule that is highest in the priority list gets called first. If that rule fails, and it is not marked as a final rule, the next rule is called, and so on.
Switchvox is preconfigured with a set of outgoing call rules that serve most situations. You can modify or delete those Rules, and create your own.

Create Outgoing Call Rule

Clicking theCreate Outgoing Call Rulebutton displays theCreate Outgoing Call Rulepage.

...

• Rule Name: A unique name for this rule.

• Note: A descriptive note for this item. This is displayed when you hover over the note icon.

• Pattern to match:

  • Number begins with the digits [ ]

    • Enter any required precall numbers; for example, Switchvox normally requires dialing a 9 for an outside call. In this case, enter 9 in this box.

    • After the precall digit, enter the pattern you want to match. You can use any digit 0 through 9, pound (#), asterisk (*), and the plus sign (+) to describe a pattern. If a call uses the pattern exactly as described, then the rule is applied.

    • You can also match multiple patterns in the same rule by using parenthesis and the pipe (|). To do this, put all of the possible patterns between parentheses and separate

    • them with a pipe. The default rule Toll Free is a good example: 91(800|888|877|866).If a call begins with 91800, 91888, 91877, or 91866, then the rule is applied.

  • The rest of the number must be between [] and [] digits in length.

    • Enter the length of a telephone number; for example, a local number must be exactly 7 digits. In this case, enter 7 in both boxes.

  • Before connecting the call, trim [] digits from the front,

    • Enter the number of digits to trim when dialing; for example, enter 1 to remove the prepended 9 from the number sent to the provider.

  • and then prepend the digits [] to the number.

    • Enter the digits to prepend to the telephone number; for example, enter 1 and the area code for the number.

• Call through

  • This indicates which of your Channel Groups or Providers to use for this call, or it is an internal call (within Switchvox).

  • Failover Call Through lets you set up to 5 more providers if Switchvox cannot place the call through the previous provider. This helps you protect against downtime if one of your providers is experiencing technical difficulties.

  • Switchvox tries to complete the call in the order that the Failover Providers are shown.

• Rule Final

  • Is this rule final?

    • If Yes (the default), when a call matches this rule but the route fails, then Switchvox does not look for additional matching rules and the call is not completed.

    • If No, when a call matches this rule but fails, Switchvox looks for another matching rule, and the call might be completed.

    • One reason that the routing might fail is if the extension is denied permission to use the outgoing rule.

    • NOTE: One reason the routing might fail is if the extension is denied permission to use the outgoing rule.

  • Allow all existing extensions to use this rule?

    • This options appears upon creation of the Rule, but is not present when Modifying an existing Rule.

    • If set to YES, upon creation, the Rule will be added as Allowed for all extensions.

  • Emergency Calling Rule

    • This option was introduced in Switchvox version 7.8.

    • Set to YES if this rule is used to route emergency calls. When calls are placed using this rule, Switchvox will generate an Emergency Dialing Alert. For additional important information, please see How do I Set Up Switchvox for Emergency Dialing?

Outgoing Caller ID Rules Tab

Outgoing Caller ID rules let you modify the outgoing caller ID name and number.

...

Create Single Rule

Create Ranged Rule

...

Outgoing Call Diagnostics Tab

Outgoing Call Diagnostics can be used to determine which Outgoing Call Rule is being used and why.

...