The following reports are only applicable to Digital Channels such as WebChat, WhatsApp, and Telegram..

Conversations Summary

This report provides the following  Digital Channel details:

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Available in Offering

• Sangoma CX Premium

Agents Summary

This report provides the following Digital Channel details by agent or set of agents:

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Available in Offering

• Sangoma CX Premium

Inboxes Summary

This report provides the following Digital Channel details by inbox or set of inboxes:

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Available in Offering

• Sangoma CX Premium

Conversations History

This report provides detailed information about every Digital Conversation handled in the platform

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