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Drupal URL:

https://knowledge.star2star.com/kb/3159

Source Document URL:

https://docs.google.com/document/d/1PE7l2CMrI0l-LOLPnER61hd5cDfn8xbyzBKZ_5gK99g/edit

Salesforce KB URL:

Overview

The Urgent Notify application provides the ability to create event-based notifications that are sent to a designated response team. For example, if someone at your organization dials 911, the Urgent Notify app can send a notification to your crisis team, with details of the call.

Different Urgent Notify notifications can be configured set by creating Urgent Notify Rulesmultiple configurations. Each Rule configuration monitors a dialed dialled number from selected locations or extensions, and then sends a notification to a designated team.

Frequently Asked Questions

Do I need to be a Sangoma Business Voice customer to use this app?

Yes. In order for us to monitor your call activity and know when an emergency number has been dialed, you must be using Sangoma’s Business Voice products for this app to work.

Are calls from my cell phone also monitored?

Yes, as long as you are dialing from a Business Voice phone extension, such as our mobile softphone app.

Can I monitor any phone number or extension?

Yes. You can configure the application to monitor any valid Business Voice phone number or extension within your organization by creating a rule configuration within the Urgent Notify application. You can also create a new phone extension just for this purpose and monitor calls to it, in order to trigger notifications.

How do I access the Urgent Notify Application?

  1. Using a browser, navigate to the Urgent Notify Application via this link: https://teamhub-apps.sangoma.com/ .

  2. Login using your Business Voice Portal Credential.

  3. For additional information reference the Urgent Notify Admin Guide.

What are Urgent Notify

Rules

Configurations?

Urgent Notify Rules Configurations are created within the urgent Urgent Notify application to define what numbers are monitored (used as triggers), who is notified if the monitored number is dialeddialled, and what the notification message is.

Who can configure Urgent Notify

Rules

Configurations?

In order to configure create or edit Urgent Notify Rules Configurations, a user must first be entitled.

How do I access my Urgent Notify

Rules

Configurations?

  1. Using a browser, navigate to the Urgent Notify Application via this link: https://teamhub-apps.sangoma.com/ .

  2. Login using your Business Voice Portal Credential.

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