Page Comparison

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If you cannot find the phone's MAC address under 'Unknown Phones' or the phone is on a different subnet or a remote phone, then you can proceed to the instructions at the bottom to get the Switchvox to "see" the phone.1a.

1. Reboot the phone to defaults by going to Menu > Settings > Advanced > PW: 456 > Admin Settings > Reset to Defaults > Reset local Config. This will reboot the phone.

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1. 1. When the phone is back up, we next want to reset the 'device settings'. Go back to Menu > Settings > Advanced > PW: 456 > Admin Settings > Reset to Defaults > Reset Device Settings. This will reboot the phone again.

2. When the phone finishes and completely boots up again, check the radio box next to the phone MAC address you wish to configure in the 'Unknown Phone' section of the 'Phone Feature Packs' and click the blue 'Confirm Checked Phones' button at the top of the page. This should automatically reboot the phone and start the formatting process.  If not, you will want to manually reboot the phone either through the phone menu or by unplugging the phone.  

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It is important that you allow ample time at this step for the phone to pull all of the necessary firmware.  This process can take
up to 10 minutes and several reboots.  Patience is a virtue here.
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If the previous method did not work and/or the phones your are provisioning are not on the same local network as the Switchvox try this:

1. Follow steps 1a and 1b step 1 from above again.

2. After the phone finishes booting up. Go to Menu > Settings > Advanced (Password is 456) > Admin Settings > Network Configuration > DHCP menu > Set the 'Boot Server' to "static". Now back out one menu and select the 'Server Menu' field. On the next page, set the 'Server Type' to 'HTTP'. Set the 'Server Address' to 'IP.of.the.PBX/pc' (NOTE** The server address field is case sensitive e.g. 10.10.0.100/pc)

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1. 1. If the phone is remote connecting over a WAN, the 'Server Address' will be the WAN IP of the Switchvoxs network /pc (e.g. 173.227.12.32/pc).

2. Save your settings and reboot the phone.

3. When the phone finishes and completely boots up again,. you should be able to find the phone in the 'Unknown Phones' or the 'Unconfigured Section' of the Switchvox 'Phone Feature Packs'. Follow

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1. step 2 or 3 (depending on where you found the phone MAC) at the top of this page to finish configuring the phone.