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Drupal URL:

https://knowledge.star2star.com//kb/3098

Source Document URL:

https://docs.google.com/document/d/1jcADYqErJXy28ewXKW03dSTBU570iGXf-jRx_N7WWzk/edit?usp=sharing

Salesforce KB URL:

N/A

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  • This connector only works with Salesforce lightning applications.

  • It only works with extensions associated with the embedded Web phone app (WebRTC). SIP phones or Bridge PSTN extensions are not supported.

  • It can only dial and search USA and Canadian phone numbers.

  • Make sure no other Click to Dial or Click to Call Chrome extensions are enabled on the browser used. These extensions may conflict with the Click to Dial automation built into this connector.

  • If you are using a custom domain name like https://companyname.my.salesforce.com you will need to navigate to the “Use Custom Domain” pop-up and set the custom domain.

    SF_SCustome_Domain_Setup.pngImage Added

Document Audience

This documentation serves to guide those responsible for the integration between Sangoma CX platform and Salesforce, to correctly enable the module in their environment.

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Click on the Apps launcher , and select the application you added the Sangoma CX SalesforceConnector to, for example Sales.

  • Once Selected, you should see the Salesforce application.

  • Click on the CCaaS button at the bottom left corner of the page.

  • Enter your  Sangoma CX Agent credentials 

  • Click the LOGIN button.

Select the extension and grant permission for the application to use the microphone and speakers if asked..

At this point you are active as an Agent and ready to take calls

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