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Ports | Transport Protocol (s) | Direction | Service |
80 | TCP | Output | HTTP |
443 | TCP | Output | HTTPS |
5060 | UDP | Output | SIP |
8000 | TCP | Output | WebSocket |
8001 | TCP | Output | WebSocket |
8080 | TCP | Output | HTTP |
8082-8083 | TCP | Output | WebRTC Softphone |
19302 | TCP | Output | Stun discovery |
1024-65535 * | UDP | Output | RTP WebPhone / Panels |
* UDP ports opened by the client's browser
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Proxy disabled
Firewall for HTTP, RTP and SIP traffic disabled
Install the WebRtc WebRTC Network Limiter Chrome extension if you are experiencing NAT issues or if the organization is using an HTTP proxy that affects WebRTC communication. Detailn information of this Chrome extension link for its installtion can be found in https://chromewebstore.google.com/detail/webrtc-network-limiter/npeicpdbkakmehahjeeohfdhnlpdklia?hl=en. Select option 2 or 3 in the WebRTC Network Limiter Chrome extension configuration as detailed in the following screenshot.
Computer Hardware
Windows
A MS Windows version supported by Microsoft
OS running on bare-metal. Virtualized environments not supported
Minimum 2 GHz (32-bit or 64-bit) processor
Minimum of 4 Gb of available memory
Required minimum screen resolution is 1,024 x 768
Google Chrome or Microsoft Edge browser with automatic updates
Proxy disabled
Firewall or antivirus for http, RTP and SIP traffic disabled
Good quality USB Call Center Rated headset
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