General Questions and Answers

Is Sangoma Meet free?

Yes. At this time, Sangoma Meet is free to use.
The world has changed and people need to communicate more than ever.
Sangoma Meet was designed to help our employees, customers, resellers and their families communicate and engage freely. 

How many participants can I host on Sangoma Meet?

In order keep the usage fair we have limited the per room participant capacity to 50. Currently, only 25 participants can stream their video at a time in a meeting.
These number may change in the future.

How can I submit a "Feature Request"?

• Use Sangoma Meet portal to submit your feature request:

  • Sangoma Meet Idea Portal  

OR

• Email your feature request to:

  • meet@sangoma.com

Where do I ask for support or leave feedback?

For External users:

• Post feedback and ratings to

  • https://www.sangoma.com/meet-thank-you/

For Sangoma internal users:

• For issues/bugs:

  • https://issues.sangoma.com/secure/CreateIssue.jspa?pid=12302&issuetype=1

• Slack Channel:

  • sangoma-meet-feedback room

Best practices when submitting feedback

• Explain the scenario or an issue that you have

• Explain the steps to reproduce the problem (if applicable)

• Supply a screen capture

• Specify Desktop or Mobile

  • If Desktop: which browser and which OS

    • eg: Chrome 79 on Windows 10

  • If Mobile: which OS (iOS or Android)

    • Mobile device brand

How is Sangoma Meet different than other meeting systems?

• Sangoma Meet is easy to use!

  • One click to create a conference – nothing to install and configure

  • Share a link with your colleagues or friends

• Sangoma Meet is secure and private

  • If you are concerned about privacy, Sangoma Meet is the answer

  • All communications are secure and encrypted

  • We do collect performance and analytics data in order to keep our services stable, however we do not collect any personal information

  • Passwords are automatically set on meeting creation and appended to the meeting invite link

    • Therefore the password is always used, but you don't have to enter it as its part of the invite link

• Sangoma Meet is high definition by default

  • No need to adjust your settings to experience high definition Video

• Sangoma Meet is free and unlimited

  • No 40min minimum 

Do I need special software to run Sangoma Meet?

On Desktop

• Sangoma Meet will run inside your browser. 

  • For the best experience we recommend using Google Chrome.  

  • Other supported browsers: Microsoft Edge, Firefox.

• Sangoma Meet Desktop App

  • Available for Windows and Mac

On Mobile

Use Sangoma Meet Mobile App for iOS and Android

How much bandwidth/internet speed do I need to run Sangoma Meet?

Sangoma Meet will auto adjust based on your internet speed and estimated processing available on your machine.
Average HD (1080p or 720p) session can take between 2-3Mbps, up and down.

You can choose the video quality that is being transmitted to your computer by clicking "Manage Video Quality".
Then select "Low Resolution" in order to reduce the internet bandwidth requirements.

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Note: The setting above only tells the server what Video Quality to send to your computer.
Your computer will still be pushing HD video to the server, if other participants choose to receive their Video in HD.
Therefore, all participants must choose choose SD or Low definition in order to reduce bandwidth requirements.

Is Sangoma Meet Secure?

Sangoma Meet is secure and encrypted, thus audio and video transmitted from your computer through the internet is secure and cannot be listened to by a third party. The underlying technology is based on WebRTC which is already part of today's modern browsers like Chrome and Firefox.

Sangoma does not record or store any personal data on our servers.

 We do collect performance and analytics data in order to monitor and keep the service stable.

Sangoma Meet also auto configures passwords on meeting creation, which are appended to the meeting invite link. This increases the security of the conference since only participants with access to the password can join the meeting.

Does Sangoma Meet offers dial-in numbers?

Sangoma Meet supports dial-in numbers since V1.3.

The current list of numbers for any particular room can be retrieved by accessing:

https://meet.sangoma.com/static/dialInInfo.html?room= <room name>

We currently offer dial-in numbers on US and Canada.

Is there a calendar plugin for O365 and Google Calendar?

Sangoma Meet has a Chrome extension for Google Calendar plugin which can be found here:

https://chrome.google.com/webstore/detail/sangoma-meet/kcceflnmljlefienlljlndciijmpcpnf?utm_source=chrome-ntp-icon

Yes. Sangoma Meet has an Outlook Appointments add-on.  Instructions for installation and usage may be found here:

Sangoma Meet - Installing and Using the Outlook Add-In

Where are Sangoma Meet servers located?

We have a number of redundant clusters which is continuously adjusted according to load/demand.
The majority of our server are in US East coast (New York).
No data is stored at these sites, as the service is stateless.
When presenting text, the image shows opposite to other participants. Is there a way to flip the image?

Yes, there is. Right click on your local tile and click on "Flip", as shown on the image below:

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How can I change the meeting password?

The meeting password and PIN are set by default.
However, you can change the password by: 

1. Click on Remove Password

2. Click on Add Password

3. Type in your new password

4. Press <ENTER> to save the new password

Once you create a new password, you can copy the new link and share it with your colleagues.

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Where can I find more information about the Privacy Policy and TOS?

Please have a look at the legal section of our website, in particular:

• Sangoma Privacy Policy

• Sangoma Meet Terms of Service

What is the technology behind Sangoma Meet?

Sangoma Meet is based on WebRTC, which provides video conferencing and is supported by most of the major web browsers today. Our software stack is built upon several open source tools, including Jitsi Meet, FreeSWITCH™, HAProxy, Prometheus, Grafana, collectd, and other tools used for provisioning, deploying and managing the service.

Common Issues and Solutions

Please see the article Troubleshooting Meet