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Scribe
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Introduction
Scribe is a new commercial module for FreePBX/PBXact that enhances your communication capabilities through advanced transcription services.
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Seamlessly integrates, minimizing configuration complexity. Improves communication by enabling transcription of audio content for users and groups
To provide users with cost insights, the module will analyze the average and total duration of audio files and voicemails from the previous month. This analysis will be based on the current system usage, allowing users to predict costs associated with transcription services.
Ensures transcripts are easily accessible whenever needed either via the UCP portal for the users , Sangoma Desktop client, Sangoma Mobile / Talk app or via the admin UI.
Maintains data security and privacy compliance standards.
Scribe module
By incorporating the "Scribe" commercial module, PBX users can effortlessly access its powerful features for audio transcription, enabling them to transcribe audio files quickly and accurately. This integration enhances the overall transcription capabilities of the system, facilitating the conversion of audio content into text.
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Overall, the integration of the "Scribe" module into the Reporting section of PBX empowers users with efficient and accurate audio transcription capabilities. This enhancement facilitates better data management, accessibility, and decision-making within the PBX system, making it a valuable addition to businesses and organizations.
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How to install
To utilize the "Scribe" commercial module, a valid commercial module license is required for its proper functioning.
Installation via Module Admin Section:
The Module Admin section in PBX provides a user-friendly interface for managing and installing modules. To install "Scribe" using this method, follow these steps:
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You can access and configure the module's settings according to your requirements.
Installation via PBX CLI:
The PBX Command Line Interface (CLI) allows for advanced management of the PBX system. To install "Scribe" using the CLI, follow these steps:
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By following either of these installation methods, you can set up the "Scribe" commercial module in your PBX system and take advantage of its advanced features for transcribing audio files.
Scribe Dashboard
Scribe module dashboard provides the quick summary of overall transcription usage and also showing usage based on individual call recordings and voicemail services.
Scribe users
Scribe Settings
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Scribe Usage and Cost Predicator
Cost predictor option is available even if the system do not have license for the “Scribe” module.
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Please note , this is just an approximate estimates.
How to enable Scribe
The system administrator has the authority to enable or disable transcription feature for individual users or groups through the user management module.
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By default transcription is disabled .
Enabling Scribe for Voicemail -
Usermanager Group level
We can enable/disable the transcription at the user manager group level as mentioned in below screenshot.
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Usermanager User level
Each user will have option to either enable/disable the Voicemail transcription or can inherit the permissions from the associated group
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Enable Scribe for Voicemail to Email
If the Voicemail-to-Email option is enabled for the user, Asterisk will automatically send an email upon receiving a voicemail. The Scribe module needs to manage the email generation process to include the voicemail transcription.
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Voicemail → Configuration screenshot where it shows how Scribe module adding own mail command configuration.
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Enabling Scribe for Call Recordings -
Allows the user to select which types of calls should be transcribed.
Usermanager Group level
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Usermanager User level
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Enabling the transcript visible for UCP widgets
Allows user to access the transcription visible in UCP for cdr, cdrpro and voicemail widgets
Usermanager Group Leve
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Usermanager User Level
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Creating multi channel or Stereo call recordings:
To achieve more accurate sentiment analysis from call recordings, it's beneficial to have multi-channel recording files.
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By default asterisk generates mono channel recordings hence enabling this feature will provide the better sentiments analysis along with the transcription.
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How to view transcriptions
We can view the transcription via the Scribe dashboard.
Voice transcription dashboard -
Transcription Data -
Voice Transcription dashboard will display the transcription data based on the “Report type” and “Date range” filter.
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All Calls and Voicemails
Inbound Calls
Outbound Calls
Internal Calls
Inbound Voicemail calls
Internal Voicemail calls
Sentiments Analysis Data
The Scribe module also leverages AI to analyze the sentiments of voicemails and recordings, providing a dashboard for a quick overview of the sentiment analysis.
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Tabular view → by using “Switch view” option.
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How to view transcriptions
The tabular view allows you to view the transcription, play the recording, and download the recording file simultaneously.
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Example below shows negative sentiments -
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Playing back the audio along with the transcription
The play option lets you listen to the audio playback.
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Example below shows the negative sentiments audio
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How to view transcriptions in UCP
Scribe module is integrated with the existing voicemail and call recordings so this provides easy view of transcriptions against each voicemail or call recordings.
Voicemail widget in UCP
If the transcription present against the recording then then scribe icon will appear in the controls section to view the transcription.
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Call Recording / CDR widget in UCP
CDR widget will display the transcription in the control section.
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Integration with CDRPro module
Transcription also will be displayed against each call recording if the associated user has the transcription enabled.
CDRPro in Admin
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CDRPro widget in UCP
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Transcription in Sangoma Desktop Client
Transcription and sentiments analysis will also be visible in the desktop client for the voicemail recordings.
Coming soon… Currently this is not available. Next release of Sangoma Desktop client will have this feature.
Transcription in Sangoma Talk Mobile Client
Transcription and sentiments analysis will also be visible in the Talk mobile client for the voicemail recordings.
Coming soon… Currently this is not available. Next release of Sangoma Talk app will have this feature.
Transcription Partner
The Scribe module is using Deepgram for transcribing the audio files and also for generating the AI based sentiment analysis. Please refer to the below docs from Deepgram to ensure that the recording files which we are sending over HTTPS connection to deepgram is secure and maintain the privacy compliance standard.
Security Policy
Data Privacy Compliance
Information Security & Privacy Statement
Upcoming Features
Export Transcription to PDF
Ability to export individual Call recording or Voicemail transcriptions.
Sharing Transcription
Ability to share the transcription to any other user via email.
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