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Following are the Call Activity permissions available:
View: Grant permissions for call view
Monitor: Grant permissions for call monitoring and enables a user to perform the Call Monitoring actions in Sangoma Phone Desktop Client when a user in permission granted Call Activity Group is in a call. The Call Monitoring actions are explained in the Sangoma Phone Desktop Client section .
Sangoma Phone Desktop Client
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When it is enabled, the Call Activity tab will become available under Talk. It comes with a filter which has two options:
People & Calls: To view all the members in the assigned Call Activity Groups
Only Calls: To view only the members who are in a call.
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If the user has Monitor permission against the user in call, then the following Call Monitoring options will be available:
Monitor : The user can listen to the call without interfering.
Whisper : The user will be able to talk with the agent and vice versa. The customer on the call won't be able to hear the conversation between the user and the agent.
Barge : The user can join the call and talk with both the agent and the customer.
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