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Switchvox is up and running.
Your phones are on the same network as Switchvox.
You have a Phone Feature Pack available for each phone.
Any Polycom phones you are setting up are running SIP firmware 1.6.7 or higher.
Any snom phones you are setting up are running snom firmware version 6.5.18 or
higher.
You are comfortable with Switchvox updating each phone’s firmware as necessary. If you do not want a phone’s firmware updated, you need to set up that phone manually (not as part of this process).
You are comfortable with Switchvox setting each phone’s config authentication login and password, and its handset password. The config authentication login and password are randomly generated and can be found in the Configured Phones list. The handset password is always 456. If you do not want this information changed for a phone, you need to set up that phone manually (not as part of this process).
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IMPORTANT: If your phone is not on the same network as Switchvox, or it does not have the required firmware, it cannot be discovered by Switchvox. If this is the case, see “Making Phones Visible to Switchvox.” If you have a Polycom 300 or 500 phone, you must set up your phone manually (you cannot use the Phones tool). For help, see the documentation for your phone. |
The Phones tool has three main categories: Unknown Phones, Unconfigured Phones, and Configured Phones. You must confirm each phone for configuration, and then configure each phone with extension details.
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Check the box next to each phone you want to configure, and then click Confirm Checked Phones. Switchvox sends firmware and configuration files to the phone, then a command to reboot.
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IMPORTANT: If you do not want to configure a phone, do not check its box. That ensures that the phone does not receive Switchvox configuration files. In particular, if you have more than one PBX on your local network, make sure that you do not confirm phones that are set up on another PBX. This overwrites the configuration of these phones and they will no longer connect properly to the other PBX Phones. |
Be sure that each phone has finished rebooting. This can take as much as 10 minutes, and it is important that it is finished before you move on to the next step. If the date and time are shown on the phone’s display, that indicates that it has finished rebooting. Once your phone has finished rebooting and is back online, it is in the Unconfigured Phones list. Now it needs to be assigned an extension.
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Unconfigured phones are the phones that are registered with Switchvox and can receive configuration files, but these phones do not yet have an assigned extension.
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NOTE: The ‘Config Authentication’ Login and Password shown on this page are used when the phone requests a current configuration file from Switchvox. This is different from the phone’s registration login, and the extension’s login, and you can safely ignore this information. |
To remove a phone from this list and put it back on the Unknown Phones list, check the box for that phone and click Reject Checked Phones.
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Set the Setting URL to ‘http://SWITCHVOX_IP_ADDRESS/pc/{mac}.xml. For example, if Switchvox's IP address is 192.100.0.1, the Setting URL is http://192.100.0.1/pc/{mac}.xml.
After those changes, make sure that the phone is rebooted. Rebooting can take as much as 10 minutes, and it is important that you let it finish completely. If the date and time are shown on your phone’s display, that indicates that your phone has finished rebooting.
When your phone reboots and comes back online, it appears in the Unconfigured Phones list in Phone Setup.
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IMPORTANT: To configure phones that are external to your network, Switchvox must be accessible outside of your network over port 80. Please contact your network administrator for information about how to do this. |
Phone Setup Options
Alternate Host Default Option. YES indicates that the phone use the default for the Alternate Host option. The default is the PBX's external IP/hostname. The default is only applied if a phone does not have a setting in the Alternate Host option.
Only Accept Calls from the PBX. YES indicates that your Switchvox-configured phones should only accept calls from this Switchvox.
Digit Map Options. When your phone gets configuration files from Switchvox, then Switchvox provides digit map settings for your phone based on the extension lengths your system uses and typical dialing requirements.
Extension length. This is the setting your digit map uses for dialing extensions on Switchvox. By default this is the length of the longest extension. You might change this if you have two Switchvoxes that are peered together and they use different extension lengths.
Use 10 digit local dialing. Some providers require 10 digits to be entered, even for local dialing. If this is the case for your provider, you should check this box.
Custom Digit Map. You can specify a custom digit map for Switchvox-configured phones. If you do this, Switchvox ignores all the other rules for creating a digit map, and pushes the custom digit map to your configured phones.
Custom Digit Map Timeout. You can specify a Timeout (in seconds) for each segment of your custom digit map. If there are more digit maps than timeout values, the default value of 3 is used. If there are more timeout values than digit maps, the extra timeout values are ignored.
Phone Discovery Options: DHCP Sniping. Polycom phones with SIP Applications prior to 2.2.2 do not support DHCP INFORM. To configure these older phones, Switchvox must be more aggressive, usurping your network’s DHCP server. After the phone is upgraded, Switchvox returns to normal behavior. It is probably safe to leave this option enabled, but if your DHCP server reacts poorly when older phones are configured, disabling this option might help.
Custom NTP Server. You can specify an Network Time Protocol Server to set the time on your Switchvox-configured phones.