Import Extensions

The Import Extensions tool lets you create and update multiple SIP or Virtual extensions from data in an imported CSV (.csv) file. To do this, you need to create an Extension File that is formatted correctly with specific extension information. Then, you can use the Import Extension tool to identify that file, evaluate the extensions that will be created or modified, and perform the import.

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• The first line of the file must be a header line that labels each column. Each subsequent line should be an extension line that contains the values of an extension.

• Depending on the type of extensions you are working with (SIP or Virtual) different information is required or accepted. You can use a file that has additional columns of information (Switchvox ignores this information) as long as the required extension information is included correctly, The order of the labels in the header is not important, but the values of each extension must match the order of the labels.

• If you are working with SIP extensions, the value of phone_password cannot be the same as extension.

• If you are updating an existing extension and you have some information that you do not want to change, use just the comma with no spaces or text. If you want to make it blank, put a space in that column.

• If you have set Switchvox to LDAP mode (Setup > Extension Settings), the header-line must include the label username. Values for username are not required for each extension line, but the label must be in the header. 

• When your Extension File is ready, go to Setup > Extensions > Manage and click Import Extensions (see “Import Options”).

File Information

This table describes the data for each type of import:

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Extension File. Browse your machine to find your Extension File. For details about creating this file, see “The Import Extensions File."

Extension Type. This is the extension type that is used for all of the extensions that are created.

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