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Call Queue Extension
A Call Queue extension lets an incoming call ring a group of extensions so that any one of those extensions can pick up the call. It displays the Create Call Queue page with four tabs:
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Receive calls while on a call.Yes indicates that you want this to be true. By default, queues do not ring members who are already on a call.
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NOTE: Your phone must be able to support multiple simultaneous calls for this feature to work properly. |
Caller Experience (tab)
The Caller Experience settings offer options for what happens when a caller is waiting in the queue.
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