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By default, Switchvox creates a DID route (the callback extension) for each interface as they are created (i.e., each provider has a rule). You can add new rules that allow for specialized routing based on information sent by the provider or deduced from the channel http://group. To create a new DID route, click Create Single DID Route or Create Ranged DID Route. A Single DID Route always routes calls to a single, specific extension. A Ranged DID Route derives the correct extension number from the DID.
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You can put all of the DID Routes in order, to ensure that call reach the correct extension.
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NOTE: Some SIP providers and most types of analog lines do not send the number dialed to the PBX. Ask your phone service provider if they support multiple incoming numbers or DIDs. |
Single DID Route Settings
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NOTE: You must install a fax license and the fax software to make faxing available. |
For details, see “Digium Addon Products.” When finished, click Save Single DID Route.
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This option lets you create a rule that transfers certain callers to a specific extension For example, you could route all calls from a vendor whose phone number is 8005554321 to the extension for your purchasing department.
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NOTE: All phone numbers used in an incoming call rule must be exactly as they appear in your caller ID. This number is usually the full 10-digit number, which includes the area code. |
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Rule Name to identify the rule.
Note. Clarifying information regarding the rule.
Incoming Number Type from the dropdown. Options are Phone Numer or Prefix.
Incoming Number. Enter the phone number or prefix that you want to affect.
Extension to Transfer to. Enter the extension the call should be transferred to.
Timeframe. Select Any Time, During Business Hours, Outside Business Hours, or Weekends Only from the dropdown. (For more information, see “Time Frames.")
When finished, click Save Call Transfer Rule and a message is displayed indicating the new rule was successfully saved.
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Rule Name to identify the rule.
Note. Clarifying information regarding the rule.
Incoming Number Type from the dropdown. Options are Phone Number or Prefix.
Incoming Number. Enter the phone number or prefix that you want to affect.
Block Action. Enter the blocking actions from the dropdown options: Play Busy Signal, Play Congestions, or Hang Up.
Timeframe. Select Any Time, During Business Hours, Outside Business Hours, or Weekends Only from the dropdown. (For more information, see “Time Frames.")
When finished, click Save Block Number Rule and a message is displayed indicating the new rule was successfully saved.
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