NOTE: as of Switchvox version 6.6, Manage Phones is the tool for managing people with multiple phones.
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Switchvox voicemail messages and faxes all go to the main phone's Switchvox mailbox.
Caller ID is always that of the main phone, as long as the call originates from Switchvox.
Call logs are included in the main phone's call logs.
In the Switchboard of the main extension, the Current Calls widget (panel) includes the current calls for the Converged Phones. You can act on those calls as you normally do.
In the Switchboard of the main extension, you can specify which phone you want to use. That way, when you click-to-call, the correct phone rings.
In another person's Switchboard, you will appear busy on your main phone if you are on a call with any Converged Phone. With the correct permissions, your call information is visible, and it can be recorded, monitored, whispered, or barged into.
In InCall In InCall Menu, you can easily transfer calls between your Converged Phones.
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When you converge phones:
Call Rules should Rules should be adjusted for the main phone and any converged Switchvox extensions, so incoming calls ring the phones appropriately.
Most of the time, users should log into the Switchvox Extension Web Suite for the main phone. The only time to log into the Extension Web Suite for a converged phone is to set up specific Call Rules or Phone Features.
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To Delete a Converged Phone, click the Delete icon for that phone. Verify that you do in fact want to delete it, and then click Yes, Delete.
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NOTE: Numbers that are Converged cannot be converged with another Switchvox extension. That applies to Switchvox extensions or to external phones. To move a converged phone, you must first remove it as a Converged Phone from its existing Main number. |
Options
Each Converged Phone has a label and is available as a Rapid Transfer option in the InCall Menu for the InCall Menu for each of the converged numbers. Rapid Transfer is essentially "speed dial" for your InCall Menu.
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Yes indicates that you want to acknowledge (accept) the call before Switchvox completes the transfer. In this case, when you use a Rapid Transfer option from the InCall the InCall Menu, Switchvox does not transfer the call until you have answered it and acknowledged it by pressing ONE on your keypad.
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The sound that is played in the InCall Menu to the InCall Menu to describe this Rapid Transfer option.