Page Comparison

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From the VoIP Providers page, you can select either the Create SIP or Create IAX Provider buttons and list and modify already created VoIP providers. You can also download the current RSA Key and set the RTP Port Range.

Create SIP Providers

Click the Create SIP Provider button to displays the create page with the Provider Information tab opened. The other tabs are for advanced settings that you mostly likely do not need to change from the defaults. After you have created a provider, you are prompted to go to the Connection Status page. This page displays your VOIP providers and their status. If Switchvox successfully contacts your provider, it is displayed as Registered. Now if you call the number your provider gave you, your call should ring the Callback Extension. Or if the status is Unreachable, you have the option of running diagnostic tests on the provider information.

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• SIP Provider Name. Create a name to refer to this provider. This is only used for referring to this Provider in other areas of the Admin Suite.

• Your Account ID. The account ID provided to you by your SIP provider. This may also be called Login, or Authentication ID.

• Your Password. Your password for the account.

• Hostname/IP Address. The hostname or IP address for the SIP server, provided to you by your SIP provider. This may also be called Registrar Server.

• Callback Extension. The extension to ring when a voice call comes in over this provider or channel. Callback extensions can be any extension type (your receptionist’s phone, an IVR, etc.).

• Default Fax Extension. The extension to ring when a call comes in over this provider or channel, and is identified as a fax. (Switchvox only identifies T.38 faxes over SIP providers. A fax coming in over an IAX provider or a channel, or a fax using a different standard may not be identified as a fax.) You must install a fax license and the fax software to make faxing available. (For details, see the “Digium Addon Products” article.)

• DTMF Mode. DTMF tones are the sounds emitted when you press buttons on your phone. Options in the dropdown include: Info, Inband, Auto, and RFC2833.

  • SIP extensions, refer to your phone's user manual for the DTMF mode that your phone uses.

  • SIP providers, ask your provider which DTMF mode it supports.

  • If you are unsure of which DTMF mode to select, use RFC2833 (the most common method).

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• Supports Changing Caller ID. Changing your caller ID information may cause all outbound calls to fail, so be careful when using this setting. Be sure that your provider accepts a modified Caller ID, then enable this option and customize the Caller ID displayed on outbound calls.

• Caller-ID method. Leave this set to From Header unless your provider explicitly tells you to use a different setting. The vast majority of providers require caller ID to be supplied in the From header.

• Caller ID Name / Caller ID Number. Enter a name and phone number to display as your Caller ID when making outbound calls with this provider.