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Phone Feature Packs
Phone Feature Packsare specifically designed add-on features to enable you to set up Polycom and Snom phones to work with a Switchvox PBX. The Phone Feature Pack enables many of Switchvox Applications right to your handset. The following must be in place before you use Phone Feature Packs to set up your phones:
Switchvox is up and running.
Your phones are on the same network as Switchvox.
You have a Phone Feature Pack for each phone.
Any Polycom phones you are setting up, must be running SIP firmware 1.6.7 or higher.
Any snom phones you are setting up, must be running snom firmware version 6.5.18 or higher.
You are comfortable with Switchvox updating each phone’s firmware as necessary. If you do not want a phone’s firmware updated, you need to set up that phone manually (not as part of this process).
You are comfortable with Switchvox setting each phone’s config authentication login and password, and its handset password. The config authentication login and password are randomly generated and can be found in the Configured Phones list. The handset password is always 456. If you do not want this information changed for a phone, you need to set up that phone manually (not as part of this process).
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IMPORTANT: If your phone is not on the same network as Switchvox, or it does not have the required firmware, it cannot be discovered by Switchvox. If this is the case, see “Making Phones Visible to Switchvox” page 67. If you have a Polycom 300 or 500 phone, you must set up your phone manually (you cannot use the Phones tool). For help, see the documentation for your phone. |
The Phone Feature Packs tool has three main tabs: Unknown Phones, Unconfigured Phones, and Configured Phones. You must confirm each phone for configuration, then configure each phone with extension details.
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Check the box next to each phone you want to configure, then click Confirm Checked Phones. Switchvox sends firmware and configuration files to the phone, then a command to reboot.
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IMPORTANT: If you do not want to configure a phone, do not check its box. That ensures that the phone does not receive Switchvox configuration files. In particular, if you have more than one PBX on your local network, make sure that you do not confirm phones that are set up on another PBX. This overwrites the configuration of these phones, and they will no longer connect properly to the other PBX Phones. |
Be sure that each phone has finished rebooting. This can take as much as 10 minutes, and it is important that it is finished before you move on to the next step. If the date and time are shown on the phone’s display, that indicates that it has finished rebooting.
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Unconfigured Phones are the phones registered with Switchvox that can receive configuration files, but these phones do not yet have an assigned extension.
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NOTE: The Config Authentication Login and Password shown on this page are used when the phone requests a current configuration file from Switchvox. This is different from the phone’s registration login and the extension’s login, and you can safely ignore this information. |
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To remove a phone from this list and put it back on the Unknown Phones list, check the box for that phone and click Reject Checked Phones.
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Main Line. Set an extension and an alternate host for this phone.
Additional Lines. To add a line, enable it, then specify whether this is a Switchvox Extension or not, and then enter the extension information.
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Reset the phone back to its factory defaults.
Set the Setting URL to ‘http://SWITCHVOX_IP_ADDRESS/pc/{mac}.xml. For example, if Switchvox's IP address is 192.100.0.1, the Setting URL is http://192.100.0.1/pc/{mac}.xml.
After those changes, make sure that the phone is rebooted. Rebooting can take as much as 10 minutes, and it is important that you let it finish completely. If the date and time are shown on your phone’s display, that indicates that your phone has finished rebooting.
When your phone reboots and comes back online, it appears in the Unconfigured Phones list in Phone Setup.
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IMPORTANT: To configure phones that are external to your network, Switchvox must be accessible outside of your network over port 80. Please contact your network administrator for information about how to do this. |
Phone Setup Options
From the Phone Feature Packs page, the Modify Phone Setup Options button allows you to modify the following setup options:
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