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Switchvox can operate differently based on the date, day, and time. You can set up IVR Menus and Call Rules to check the Time Frames, and then act accordingly. There are several predefined time frames that you can use: Business Hours, Outside Business Hours, and Weekends Only. You can modify or delete these time frames, or create new ones.
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IMPORTANT: A time frame is considered valid when the current date and time match any one of a time frame’s conditions. Not all of the conditions in the time frame have to match the current date and time. |
Creating a New Time Frame
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