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Create incoming call rule with DID pointing to the IVR

  1. Go to Setup > Call Routing > Incoming Calls

  2. Create Single DID Rule or Create Ranged DID rule

  3. Set the following

    1. Rule Name and Note can be an arbitrary

...

    1. value

    2. Incoming DID to Match

    3. Extension to Route Call

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    1. image-20250603-192940.pngImage Added
  1. Save DID Route