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Notification for Switchvox Cloud customers: For additional information on 911 specific to Switchvox Cloud, please view Section 9 of our Switchvox Cloud Terms of Service, available at https://www.sangoma.com/legal .
Switchvox Configuration: Tools > Alerts Manager
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If you are using a version of Switchvox earlier than 7.3.1, the article How do I send email notifications when someone Dials 911? provides instructions for creating those email notifications using an IVR. If you need to send an email notification when a user dials something other than 911, follow the instructions in that article, but use the appropriate number.
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The alert email includes the extension that dialed 911 (extension number, and first and last name), and the date and time they dialed. This email is sent when 911 is dialed from that Switchvox, and does not contain information about the success or failure of the call, the routing information (including whether the call was routed to a peered PBX), or the caller ID that was attached to the outgoing call.
Switchvox Configuration: Outgoing Calls
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If you need to dial something other than 911, follow the instructions here, but use the appropriate number.
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In the Outgoing Call Rules Tab, ensure that you have a rule for dialing 911.
Name: 911
| Info |
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Note: Number exactly matches 911. |
The pattern must match 911 exactly: The number dialed begins with 911, and the rest of the number is between 0 and 0 digits in length.
Do not trim or prepend digits before connecting the call.
The Primary (and Secondary, if you have multiple providers) call through provider must be correct, to place a call to emergency services.
The rule must be final = YES.
The rule must be set as Emergency Calling Rule = YES.
This option was added in Switchvox 7.8, and enables any Outgoing Call Rule to be handled as an Emergency Call, generating a Emergency Dialing Notification, as described in the Alerts Manager section above.
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Click Create Single Rule.
Name the rule, and provide a note to help you remember the purpose of this rule.
Indicate the Extension or Group that can use this rule. It must be available to anyone who might dial 911.
Select the rule 911 from is making an outgoing call through rule.
Enter your emergency services name in change their caller id name to.
Enter your emergency services number in caller id number to.
Click Save.
Switchvox Configuration: Phone Locations
Phone Locations were added in Switchvox 7.8 to enable Hot Desking phones to place emergency calls while Logged Out. However, they can also be used to benefit emergency dialing management for all Sangoma D-Series phones, and the P310 & P315 models, even if the phone is not configured for Hot Desking.
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For more information on how to configure and work with Phone Locations, please refer to Switchvox Phone Locations.
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See also: How do I avoid accidentally dialing 911?
Affected Version(s)
7.3