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If you are using a version of Switchvox earlier than 7.3.1, the article How do I send email notifications when someone Dials 911? provides instructions for creating those email notifications using an IVR. If you need to send an email notification when a user dials something other than 911, follow the instructions in that article, but use the appropriate number.
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In the Outgoing Call Rules Tab, ensure that you have a rule for dialing 911.
Name: 911
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Note: Number exactly matches 911. |
The pattern must match 911 exactly: The number dialed begins with 911, and the rest of the number is between 0 and 0 digits in length.
Do not trim or prepend digits before connecting the call.
The Primary (and Secondary, if you have multiple providers) call through provider must be correct, to place a call to emergency services.
The rule must be final = YES.
The rule must be set as Emergency Calling Rule = YES.
This option was added in Switchvox 7.8, and enables any Outgoing Call Rule to be handled as an Emergency Call, generating a Emergency Dialing Notification, as described in the Alerts Manager section above.
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For more information on how to configure and work with Phone Locations, please refer to Switchvox Phone Locations.
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See also: How do I avoid accidentally dialing 911?
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