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If you are not yet migrated to Salesforce Lightning, see How do I set up the Switchvox Salesforce Plugin?. That is an older plugin that is no longer actively maintained, but it's available if you're not yet using Lightning.

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  • Service on a Salesforce edition that uses Salesforce Lightning, and offers the Computer Telephony Integration (CTI) and Apex

  • A phone extension on a Switchvox server:

    • Version 6.7.1 or later will work with the app. However, the app requires Switchvox version 7.4 or later to work with the Chrome browser version 80 or later.

    • Active Subscriptions (cannot be expired)

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