Content Comparison

Introduction

Sangoma CX is able to CX can provide access to the data collected and generated by the platform in relation to calls, agents, queues, etc. This document describes how this data is provided to clients that can be used to feed different reporting solutions to perform advanced data analysis.

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Sangoma schedules this process during an off-peak time, ensuring the platform's’s performance.

This service is provided as an add-on , and is only available for activation in the Sangoma CX Bundle. If you have any questions about activation, please contact a Sangoma sales representative.

The document has four main sections:

• Operation: This details , filename convention, files & container association, file format used, file frequency generation, and records processes by content type.

• Containers: This details the fields per container. This second section is vital to understand understanding the content available on each file and the relationship between files.

• Annex A: This details how clients have to configure access to the AWS S3 Bucket and the information needed by Sangoma personnel to configure the data export.

• Annex B: This details how clients have to configure access to the MS Azure Blob Storage and the information needed by Sangoma personnel to configure the data export.

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