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System Extension Entries
System Extension Entries are other Switchvox extensions, from your local Switchvox or peered Switchvoxes. You can add user-type extensions, and other types of extensions such as queues or IVRs.
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External Number Entries are for names and phone numbers other than Switchvox extensions. Once you add an external entry, you will also be able to put Additional Numbers into that entry.
Make sure to enter this number as you would dial it from your phone. For example, if you must dial 9 for an external number, an external number here must begin with a 9.
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Phonebook. Select the Phonebook this entry belongs in. To create a new Phonebook, use the New Phonebook tab.
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IMPORTANT: This must be the same Phonebook as the one in |
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the Phone Features |
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Options for this entry to affect your phone. Also, it must be one of the first entries in the Phonebook if you want it to display without having to scroll through the entries on your phone. |
Entry Name. Enter a name for this entry. This isn’t required, as you don’t see the entry in your Switchboard.
Monitor Type.
Parking Lot: This lights up the line status indicator on your phone when a caller is waiting in the specified Parking Lot Extension.
Queue Login Status: This lights up the line status indicator on your phone when you are not logged into the specified queue. Enter the Agent Login Extension that you use to log into this queue, and the queue that you want to monitor.