Maintenance
The following system Maintenance tools are available:
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See SERVER-MAINTENANCE (6.0) for the previous revision of this document.
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If you need to change the country in which your Switchvox server is located, select it from the drop down menu, then click Save Country. This setting also sets the call-progress tone scheme that determines the tones sent to your callers.
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NOTE: Specifying the country your PBX is located in may adjust analog line impedance and analog signaling tones. This can remedy problems, such as echo, that your phone system could have. |
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WARNING: Changing this setting will restart your phone system. Any current phone calls will be dropped and any agents logged in to call queues will be logged out. |
Hardware Echo Cancellation
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This option disables the hardware’s echo cancellation so all echo cancellation is handled by Switchvox.
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WARNING: Changing this setting will restart your phone system. Any current phone calls will be dropped and any agents logged in to call queues will be logged out. |
For details about those settings, see “Advanced Options” in the Channel Groups article.
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We recommend running the Echo Reduction Tool if you move lines to other ports, or add new lines.
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NOTE: Running this tool causes your system to go offline for approximately two minutes per analog line. Any current phone calls are dropped, and any agents logged in to call queues are logged out. |
Backups
The Backups tool lets you create and download a backup file containing much of the data and audio files for Switchvox. This file may be used at any time to restore Switchvox to the same state it was in at the time the backup was created. Access its functions by clicking one of its three tabs:
Create Backup
Set Up Automatic Backups
Upload and Restore Backup
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NOTE: Always backup your Switchbox system before making any changes to it, including restoring the system from a backup. |
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IMPORTANT: A best practice for backups is to schedule a daily automatic backup that stores the backup file on an FTP server. For details, see “Set Up Automatic Backups." |
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Create Backup
Click the Create Backup tab to display the Create Backup File page.
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Click Save Backup to create the backup and return to the main page.
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WARNING: The backup process may take several minutes depending on the amount of content. Do not click any links or buttons during the backup processing. |
After the backup is created, the Backups page is displayed with the new backup in the Backups table. Click on Download to save the backup (which may include multiple files). Be sure to put Backup files in a location from which they can be easily accessed to restore your system.
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Click the Delete button for the backup.
Verify you want to permanently delete the file by clicking Yes, Delete Backup. This deletes and removes the backup from the list, and the Backup page is displayed with a message indicating that the file has been deleted.
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Registration
Registration is usually completed when Switchvox is first installed. If this is the case, this page displays the first few characters of your Registration Code, which you will need if you call Switchvox Technical Support. If you have not yet registered Switchvox, please do so.
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