...
Supervisor License
A Supervisor License is required for each user (softphone) who wants to monitor the queues and manage the calls.
Queue License
Queue Licenses determine the max number of queues that can be monitored by the supervisors.
Example License Calculation-1
For 1,000 extensions with 10 queues and 5 supervisors, the calculation is as follows:
Supervisor Licenses Needed: 5 supervisor licenses are required.
Queue Licenses Needed: 10 queue licenses are needed to monitor the 10 queues.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 5 licenses = $30
Queue License Cost: $60/license × 10 licenses = $600
The total cost for the required licenses is $630.
Example License Calculation-2
For 100 extensions with 10 queues, 5 supervisors, and each supervisor monitoring (managing) no more than 3 queues, the calculation is as follows:
Supervisor Licenses Needed: 5 supervisor licenses are required.
Queue Licenses Needed: 3 queue licenses are needed to monitor the queues.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 5 licenses = $30
Queue License Cost: $60/license × 3 licenses = $180
The total cost for the required licenses is $210.
How to configure Advanced Queue features
...