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This article is about Call Queues in Switchvox version 7.3 or later.
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IMPORTANT: The Advanced settings for Call Queues may not be available for your Switchvox. Switchvox premises must have active Subscriptions to use the Advanced features. The Advanced features are available to Switchvox Cloud customers upon request; please open a Support Request for access and configuration assistance. |
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Call Queue Extension
A Call Queue extension lets an incoming call ring a group of extensions so that any one of those extensions can pick up the call.
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Receive calls while on a call.Yes indicates that you want this to be true. By default, queues do not ring members who are already on a call.
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NOTE: Your phone must be able to support multiple simultaneous calls for this feature to work properly. |
Advanced Settings
Enable Global Arrival time. A caller’s earliest arrival time in any queue can be used to determine their place in line, instead of their arrival time in the current queue. That way, if a caller is passed between queues, they don't have to wait as long.
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