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Background
Switchvox Admins have the ability to configure system-wide voicemail options which include routing to a specified extension if the caller presses zero. This feature can be combined with IVR logic to handle complex routing based upon the called extension or caller ID info; however, it does not provide the individual user direct control over whether to make use of this feature or where their call would be routed.
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For example, Monica is trying to reach Chandler, her account manager, at extension 100; however, he is not available to take her call. Normally Monica would be prompted to leave Chandler a voicemail on his extension. In this case, Chandler has pre-configured his Call Rules using this procedure and Monica is instead greeted with, "Hello. You've reached Chadler's voicemail. Unfortunately, I am not available right now. Please press zero to speak with the next available sales associate, or hold to leave me a message." Monica chooses to press zero, and Chandler's Call Rules send her call to the Sales Queue at extension 200.
Procedure
Step 1: You will create a "Secret Code" action in your Call Rules. This can be any single digit that you would like the caller to press in order to be routed to the alternative extension you have pre-configured.
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