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FreePBX Softphones - Supervisor License
The Supervisor license is for to controlling and monitoring the queue calls.
Call controlling options -Offers robust control over call flow within queues.
Prioritizing calls in the queue (e.g., moving calls to the top).
Answering calls directly from the queue, and
Assigning specific calls to agents.
Call Monitoring option- advanced call monitoring features.
Monitor: Listen in on live calls for quality assurance or training purposes.
Whisper: Privately speak to agents during a call without the customer hearing, providing real-time guidance.
Barge: Join active calls to provide immediate assistance or intervention.
FreePBX Softphones - Queue License
The queue license allows supervisors to monitor queues. Therefore, a supervisor license is mandatory to enable queue monitoring.
The total number of queues that can be monitored by the Supervisor. Example corresponds to the number of queue licenses purchased. For example, if you have purchased 5 queues license then the queue licenses, each supervisor can monitor up to 5 queues.
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Supervisor License
A Supervisor License is required for each user (softphone) who wants to monitor the queues and manage the calls.
Queue License
Queue Licenses determine the max number of queues that can be monitored by the supervisors.
Example License Calculation-1
For 1,000 extensions with 10 queues and 5 supervisors, the calculation is as follows:
Supervisor Licenses Needed: 5 supervisor licenses are required.
Queue Licenses Needed: 10 queue licenses are needed to monitor the 10 queues.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 5 licenses = $30
Queue License Cost: $60/license × 10 licenses = $600
The total cost for the required licenses is $630.
Example License Calculation-2
For 100 extensions with 10 queues, 5 supervisors, and each supervisor monitoring (managing) no more than 3 queues, the calculation is as follows:
Supervisor Licenses Needed: 5 supervisor licenses are required.
Queue Licenses Needed: 3 queue licenses are needed to monitor the queues.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 5 licenses = $30
Queue License Cost: $60/license × 3 licenses = $180
The total cost for the required licenses is $210.
Example License Calculation-3
For 50 extensions with 4 queues and 2 supervisors, the customer is using 2 queues with a beta license. To migrate to the licensed version, how many queue and supervisor licenses need to be purchased? The calculation is as follows:
Supervisor Licenses Needed: 2 supervisor licenses are required.
Queue Licenses Needed: 4 queue licenses are required, (beta license is not counted in licensed version.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 2 licenses = $12
Queue License Cost: $60/license × 4 licenses = $240
The total cost for the required licenses is $252.
Example License Calculation-4
For 50 extensions with 5 queues and no need for supervisors, as they are not planning to perform any supervisory operations, do they need to purchase a supervisor license? Or can they monitor the queue with only a queue license? The calculation is as follows:
Supervisor Licenses Needed: At At least one supervisor license is required to monitor the queue, as queue monitoring cannot be enabled for users without a supervisor license.
Queue Licenses Needed: 5 queue licenses are required.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 1 licenses = $6
Queue License Cost: $60/license × 5 licenses = $300
The total cost for the required licenses is $306.
How to configure Advanced Queue features
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