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Supervisor License
A Supervisor License is required for each user (softphone) who wants to monitor the queues and manage the calls.
Queue License
Queue Licenses determine the max number of queues that can be monitored by the supervisors.
Example License Calculation-1
For 1,000 extensions with 10 queues and 5 supervisors, the calculation is as follows:
Supervisor Licenses Needed: 5 supervisor licenses are required.
Queue Licenses Needed: 10 queue licenses are needed to monitor the 10 queues.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 5 licenses = $30
Queue License Cost: $60/license × 10 licenses = $600
The total cost for the required licenses is $630.
Example License Calculation-2
For 100 extensions with 10 queues, 5 supervisors, and each supervisor monitoring (managing) no more than 3 queues, the calculation is as follows:
Supervisor Licenses Needed: 5 supervisor licenses are required.
Queue Licenses Needed: 3 queue licenses are needed to monitor the queues.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 5 licenses = $30
Queue License Cost: $60/license × 3 licenses = $180
The total cost for the required licenses is $210.
Example License Calculation-3
For 50 extensions with 4 queues and 2 supervisors, the customer is using 2 queues with a beta license. To migrate to the licensed version, how many queue and supervisor licenses need to be purchased? The calculation is as follows:
Supervisor Licenses Needed: 2 supervisor licenses are required.
Queue Licenses Needed: 4 queue licenses are required, (beta license is not counted in licensed version.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 2 licenses = $12
Queue License Cost: $60/license × 4 licenses = $240
The total cost for the required licenses is $252.
Example License Calculation-4
For 50 extensions with 5 queues and no need for supervisors, as they are not planning to perform any supervisory operations, do they need to purchase a supervisor license? Or can they monitor the queue with only a queue license? The calculation is as follows:
Supervisor Licenses Needed: At At least one supervisor license is required to monitor the queue, as queue monitoring cannot be enabled for users without a supervisor license.
Queue Licenses Needed: 5 queue licenses are required.
Cost Breakdown per year :
Supervisor License Cost: $6/license × 1 licenses = $6
Queue License Cost: $60/license × 5 licenses = $300
The total cost for the required licenses is $306.
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