Page Comparison

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Updating to version 6.2 requires that you already be on version 6.1.2. See the article Correct Switchvox SMB Software Upgrade Path for the full path of required updates.

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The Switchboard's multimedia chat lets you communicate with a customer or coworker using voice, video, screensharingscreen sharing, or text.
Multimedia chat lets you share the camera or the screen on your desktop or laptop computer, and includes a text chat.You must use the Google Chrome web browser, and screensharing screen sharing requires Digium's Chrome screensharing screen sharing extension.

Admin Rapid Dial Lists

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Additional Changes

• ICMP is now required to subscriptions.switchvox.com and updates.switchvox.com as part of software updates after 6.2. Firewall changes may be necessary if ICMP is currently disabled on the network by default. Please review the current Firewall/NAT Checklist for the latest information.

• Logs and Reports all have export options for XML, XLS, and Charts (as appropriate).

• SIP Phone extension management tabs: a new Assignments tab covers Groups, Switchboard Layouts, Contact Tags.

• Switchvox Rescue tools and service has been removed.

• Queue ringing strategy defaults to Round Robin for creating a new queue extension. This does not affect existing queues, only creating a queue.

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• The Switchboard's Queue Member Activity widget now displays all extension information when the member is on a call.

• The Switchboard's My Calls widget no longer has a greyed-out Hold button after the call has been placed on hold and resumed.

• Switchboard Layouts can now be copied and saved successfully.

• Switchboard custom widgets are now refreshing correctly on internal calls.

• Calls to a Simple Conference Room are now correctly displayed in the Switchboard My Calls widget.

• After a call is forwarded to another extension, it can now be successfully blind transferred to another extension.

• Call rules are now followed correctly when a call is blind transferred to an extension that cascades to another extension then sends to voicemail.

• A cascade call rule with an external number listed first no longer fails to properly cascade to the second number.

• A cascade call rule with call acknowledgment is no longer disconnected when the call is answered but not acknowledged.

• InCall Menu blind transfers now work correctly for incoming calls that are cascaded to a converged external number.

• Calls in a queue no longer get stuck in an announcement state under particular circumstances.

• Calls in a queue are no longer dropped when assisted transferred into a second queue and completed before the second member receives the call.

• Uploading mp3 files for custom Music on Hold no longer fails for mp3 files with a particular encoding.

• Call Recording Schedules are now recording correctly for calls over a Peered Switchvox.

• Particular Polycom phone models no longer beep continuously when voicemail is received.

• Incoming calls from external numbers without caller ID no longer show as Switchvox's IP address (or as a queue name when attempting to reach a queue member).

• Event triggers no longer fail to trigger for calls that have been parked.

• Calls on a Polycom phone that are assisted transferred to a queue and completed once a queue member answers no longer continue to be active on the phone that transferred the call.