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Switchvox 7.8.2 or Later
In Switchvox 7.8.2, the Legacy Mobile Softphone (Switchvox Mobile Softphone) is no longer available as a phone type if it is not already in use. If however one or more extensions were assigned the Legacy Mobile Softphone prior to 7.8.2, then the Legacy app is still available for use by any extension.
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One phone user can use both Connect Mobile and the Desktop Softphone, and the softphones can be used on their Main or Additional phone extensions.
Assign either Sangoma Connect Mobile, or Switchvox Mobile Softphone. One phone user should not have Connect Mobile and Switchvox Mobile.
Both mobile apps can be used on the same Switchvox as you transition to Connect Mobile, but one phone user should use either Connect Mobile or Switchvox Mobile. Please review the network configuration and firewall settings information to ensure you can serve both apps. See How to Set Up and Manage Switchvox for Sangoma Connect Mobile.
It is possible to assign both Connect Mobile and Switchvox Mobile to one person. For a user who already has Switchvox Mobile, you can create an Additional Phone extension and assign Connect. In that case, both apps can be configured on the person's mobile phone. However, we do not recommend that you operate that way.
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