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The Queue Call Control permission in Switchvox offers a Switchvox extension various controls over what happens with calls that are waiting in the queue.
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If you need to log someone out (e.g. they can't currently take calls or they forgot to log themselves out), click the login button next to their name and log them out.
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This moves priority calls to the top of Queue Calls Waiting.
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This assigns a call to a specific employee, allowing them to take the call when they are available.
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This feature allows you to take a call, even if you logged out. Simply click on the call you wish to take, and select Answer Now.
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