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This article is a companion document for the Switchboard Queue Widgets video. Queue Widgets give you the ability to monitor and view real time information for queues that you're a member or manager of. The four main Queue Widgets are: Queue Overview,Queue Member Activity,Queue Calls Waiting, and My Queues.
This gives you overview statistics for the queues you choose. You can see the number of calls waiting, how many members are in the queue (and how many are busy), as well as see how may calls have been taken, missed, or abandoned. You can also see the average call time for each queue.
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This widget shows you each member of the queue, their current status, their login status, whether they are on the phone, and who they're talking to.
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